Our Guarantee - We work very hard to process every order within a 24-hour period. We take pride in our products and as a result we offer a 100% money back guarantee or a replacement balsam product if you are not completely satisfied with your Worcester Wreath balsam product...If you are not completely satisfied please call us at 1-855-876-3772. Due to the perishable nature of this product, please do not return this item to Worcester Wreath. Thank you.

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